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Spotlight Preferred Diversity Focus
Remote, United States (remote)
13 days ago


iSeatz Inc., is looking for a talented business professional to build and optimize the strategies that govern the CONNECT pillar within our People Operations Center of Excellence. You will play an instrumental role in our business by building upon a robust and multi-faceted employee experience strategy, in partnership with the People Operations leadership team.

 Your specific responsibilities will include, but are not limited to:

 Workforce Experience + Life Cycle

  • Build and execute the strategy for workforce experience to inform and optimize all of the initiatives and assets within the People Operations Center of Excellence
  • Partner with Talent Acquisition and hiring manager to ensure a smooth “hand off” after the completion of the 90-day introductory period
  • In partnership with the Change Management Guild, develop a promotion "rubric" to expedite an equitable decision making process for internal career growth
  • Establish, maintain and continuously improve the organization’s talent evaluation process and subsequent actions including performance improvement plans
  • Lead the development of initiatives related to the Connect pillar within the remote-first engagement roadmap including designing and executing best-in-class employee engagement events
  • Oversee the selection and implementation of a corporate travel platform for all business-related/required travel for our team members
  • Partner with UIX and Marketing to create iSeatz 102 as an extension and continuation of the concepts in iSeatz 101
  • Manage the deliverables roadmap and milestones for iSeatz Travel Tech University module creation, updates and enhancements
  • Collaborate with Talent Acquisition to determine budget and rules of engagement for work authorization and manage the process for current team members
  • Partner with the People Operations leadership team to evaluate and determine the value of defining “hub cities” to enable efficiency and increased team member engagement
  • Partner with Workforce Optimization to develop a scalable and compliant process for engaging our contractor workforce

Employee Recognition + Development

  • Partner with Talent Acquisition to assist with the build-out of our internal mobility/career mapping and succession planning program and process
  • Identify the need for org-wide skill development and training and infuse newly developed skills and tools (Crucial Conversations, DiSC, etc.) into the organization's workflow and processes
  • Establish a best-in-class professional development request and resource fulfillment process
  • Partner with the People Operations leadership team to align our acquisition, engagement, retention and recognition strategies with our Total Rewards strategy
  • Develop and implement a program for Employee Recognition and Rewards in alignment with our company mission, vision and values
  • Build and execute a Health and Wellness strategy with clear and measurable outcomes
  • Partner with the Workforce Analytics team to develop a comprehensive program for contributions and matching funds for community-based organizations and disaster relief

 Performance Management

  • Support executive leadership in developing Objectives and Key Results (OKRs) for their teams in order to meet/exceed our organizational objectives
  • Oversight of OKR entry and closeout process in our performance management system of record
  • Partner with executive leadership to facilitate a seamless and informed performance review process, including frequent performance feedback conversations, formal performance reviews and performance documentation as well as compensation and promotion conversations
  • Provide guidance and thought leadership for alternative performance management tools such as performance improvement plans, behavior counseling and coaching 

 Revenue + EBITDA

  • Provide data and insights to help proactively identify potential issues that could impact revenue, including but not limited to employee satisfaction, retention/turnover, and growth opportunities
  • Develop and communicate insights to the People Operations team that can drive budget-related decisions on all workforce initiatives
  • Manage employee engagement resources and initiatives to meet or beat expense budget

 Customer Satisfaction

  • Leverage the iZ Communications Focus Group or develop a new concept to get "voice of the customer" intel and recommendations from a diverse and cross functional group of advocates within iSeatz
  • Lead with a customer-centric approach to achieve high levels of internal customer satisfaction
  • Improve Employee Net Promoter Score (eNPS) metrics on a quarterly and annual basis
  • Monitor and adjust strategy based on internal satisfaction surveys 
  • Partner with Workforce Analytics on the employee engagement survey strategy

 DEI + Community Outreach

  • In partnership with People Operations leadership team, develop DEI strategy for respective People Operations Center of Excellence pillar
  • Using historical information, build a “journey map” of iSeat’z DEI practice that leads into the future roadmap of planned initiatives and remains up-to-date
  • As a DEI best practice, partner with Talent Acquisition to build and maintain an internal repository of job descriptions for every non-Executive role in the organization that can be accessed by any team member
  • Leverage data and research to support a new initiative to build a pipeline of entry/associate level talent that can be developed and groomed as next level leaders in the organization, in alignment with our DEI objectives
  • Partner with peers and the IDEAZ Committee to identify opportunities for iSeatz team members to engage in community support initiatives for underserved communities
  • Partner with Talent Acquisition to design the iSeatz inaugural Alumni Association, including guidelines and process for outreach and engagement with former employees

iZ Stakeholder Engagement + Support

  • Foster and build upon a workplace culture that is consistent with the iSeatz’s core values, culture manifesto and overall growth strategy
  • Collaborate with cross functional peers to develop a cadence and appropriate content for reporting on relevant workforce KPIs
  • Partner with the People Operations leadership team on data needs that can be leveraged for decision making and problem solving within their remit
  • Develop and lead an efficient process for information sharing and updates within the People Operations leadership team to ensure alignment and effort optimization
  • Partner with the entire People Operations team and other key stakeholders to recommend a path forward for a physical office beyond April 2024
  • Collaborate with the Marketing team to audit and enhance our web and social media presence as it relates to Workforce Experience + Engagement

 Leadership + People Management

  • Lead, coach, manage and be a culture and core values carrier for a small team of People Experience Managers as well as the People Operations team as a whole
  • Use data, business cases and industry knowledge to communicate with your team, peers and leadership and infuse relevant thought leadership into all planning discussions
  • Develop operational OKRs that cascade from the company OKRs to effectively measure the performance of your team
  • Strategically and proactively identify roadblocks and risks to achieving objectives; pivot plans and strategies when necessary
  • Actively participate and contribute to all employee engagement and performance management initiatives, both org-wide and team specific
  • Lead the iSeatz Change Management Guild to provide excellent internal and external customer service for leaders and their stakeholders as well as best practices for workforce communications (including but not limited to written communications, video recordings, org charts, etc.)
  • Meaningfully contribute to the organization’s critical and special initiatives including our DEI practice, M+A due diligence and Change Management
  • Support team-directed continuous improvement efforts through training and tools


Ideally, we would like the candidate to have:

  • Leader level experience on a People Operations or similar team
  • Impeccable organizational skills and a high level of detail orientation
  • Excellent communication skills - always carrying a professional tone that fosters collaboration and teamwork
  • Proven track record of executing and delivering projects and initiatives from beginning to end
  • Lead with data and thoughtfulness to manage risk and make important decisions
  • Perpetually seek out ways to improve and build upon centers of excellence
  • Leverage intrinsic motivation to be a proactive self starter and problem solver
  • Outstanding interpersonal relationship building as well as employee coaching and development skills
  • People management experience in a team-oriented workplace 
  • Demonstrated ability to lead and consult with peers to ensure departmental and organizational success
  • Ability to work remotely (from home or an office space) 90% of the time with occasional travel required to company meetings, primarily in New Orleans but potentially to other US Domestic locations
  • Bonus: 
    • Experience with leading and/or participating in a people integration process following a merger or acquisition
    • Understanding of the software delivery life cycle, technology organizations and/or Agile methodology
    • Experience with Lattice platform

      Although we have described below what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit. We’d hate to miss out! The point we’re getting at…it doesn’t hurt to take a chance and apply! We look forward to getting to know you!

What does iSeatz bring to the table?

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions. 

We have a history of long term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable and secure platform, a global 3rd party marketplace and loyalty integration.

 iSeatz is among the largest tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a Top Workplace by every year since 2020 and honored as one of the CityBusinesses’ Best Places to Work every year since 2008, including a 1st place award in 2020.

We value a Diverse Workplace! We are committed to building and maintaining a culture of support, awareness and sensitivity about the importance and impact of our differences and to leverage these differences to build a stronger iSeatz.

Job Information

  • Job ID: 66793984
  • Workplace Type: Remote
  • Location:
    Remote, United States
  • Company Name For Job: iSeatz
  • Position Title: Director of People Experience
  • Company Industry: High Tech
  • Job Function: Administrative,
    Employee Relations,
    HR Generalist,
    Organizational Development,
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Relocation Costs paid: None
  • Min Experience: 7-10 Years
  • Required Travel: 0-10%
  • Salary: $115,000.00 - $150,000.00 (Yearly Salary)
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