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Town of Payson
Payson, AZ, United States
30+ days ago
Town of Payson
Payson, Arizona, United States
30+ days ago

Description


TWO OPEN POSITIONS:  PUBLIC SAFETY TELECOMMUNICATOR AND PUBLIC SAFETY TELECOMMUNICATOR TRAINEE


POSITION:  PUBLIC SAFETY TELECOMMUNICATOR

The fundamental reason this classification exists is to perform the full scope of duties of a Public

Safety Telecommunicator in the areas of answering 911 calls, dispatching fire and emergency medical services, or dispatching police services. Duties include: receiving calls from the public; evaluating the calls for proper action; and initiating Police or Fire response  by  obtaining  information required for dispatching field units. An employee in  this  class  dispatches messages and calls by voice and computer to police or fire units and to maintain radio contact with mobile units.

GENERAL PURPOSE

This position performs a variety of complex duties involved in the receipt and dispatching of emergency and non-emergency calls for law enforcement, fire, medical, animal control, and other emergency assistance. Work requires the use of a computer, typewriter and other communication appliances including telephone and radio broadcast equipment. May provide functional and technical coaching over less experienced staff.  Receive general supervision from the Public Safety Telecommunications Manager or designee. This is the second of five classifications.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Questions callers to determine their locations and nature of their problems to determine the type of response needed;
  • Appeases and extracts information from citizens under stress;
  • Reads/interprets maps for public, field personnel, and other law enforcement/criminal justice agencies on order to assist in locating geographical areas and various mapping systems;
  • Interprets telephone or radio call and whether a police officer should be dispatched to the scene locations from maps by applying knowledge of streets, highway systems, and geography in order to provide appropriate and timely assistance;
  • Notifies Fire Department of medical emergencies;
  • Logs information received and/or transmitted;
  • Uses computer terminal to input, update query information, send teletypes and communication via TTY as needed;
  • Verifies warrants and interprets data returned to the terminal;
  • Dispatches calls to proper emergency units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a computer aided dispatch system;
  • Maintains constant radio contact with mobile units on assigned frequency;
  • Operates a Computer Aided Dispatching console consisting of a multi-button telephone system, base radio and computer terminal;
  • Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel;
  • Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement/criminal justice agencies, emergency service providers and the general public to obtain and disseminate information;
  • Maintains constant awareness of the status of mobile units and updates information as it changes;
  • Receive emergency and non-emergency service calls from the public requesting law enforcement, fire, medical, or other emergency
  • Determines nature and location of the emergency; determines priority and dispatches emergency units as necessary and in accordance with established
  • Read and interpret maps using computer aided dispatching, maps, GIS and atlas’s to assist the public and police/fire personnel. Interprets telephone or radio call locations to provide timely
  • Assist irate or upset citizens involved in crisis situations.
  • Maintain contact with all units in assignment; maintain status and location of law enforcement and fire field units via the computer; maintain daily bulletin on field calls and units
  • Enter, update, and retrieve information form teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other
  • Use telecommunications system to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire/EMS, and public service
  • Receive, respond to, and document requests for warrants and motor vehicle printouts; verify and file warrants; and document vehicle impound
  • Perform a variety of record keeping, filing, indexing, and other general clerical
  • Input and retrieve a variety of public safety information using a computer
  • Maintain a variety of logs relating to public safety activities including arrest files, master case records, and tow company
  • Answer telephone and provide information to the public in person or by
  • Test and inspect equipment as
  • Perform detention duties as required; assist sworn officers in searching and transporting of prisoners
  • Maintain the warrant and order of protection files, complete monthly
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

PERIPHERAL DUTIES

  • Performs other duties, which may be assigned from time to

MINIMUM QUALIFICATIONS

  • Must pass an extensive history screening process as required by Arizona Criminal Justice Information Network.
  • Must be able to pass a thorough background
  • Must pass a hearing and physical
  • Ability to type 40 wpm with an accuracy of at least 90%.
  • Successful applicants must live within a thirty (30) minute response time, or be willing to relocate within a period of one (1) year from date of
  • Work irregular hours such as holidays, nights and

Education and Experience:

  • Graduation from high school or GED equivalent, supplemented by training in modern office procedures, methods, and computer
  • Six (6) months experience as a 911 Radio Dispatcher
  • Some experience operating a radio, computer equipment, or other communication equipment is highly
  • Any equivalent combination of education and

Certifications & Licenses:

  • Possession of, or must be able to obtain within six (6) months, a Terminal Operator’s Certification issued by
  • Must maintain certifications throughout the course of
  • Must obtain future certifications as required by governing authorities including the Town of

Knowledge, Skills and Abilities:

  • Knowledge of office procedures, methods and computer
  • Knowledge of English usage, spelling, punctuation, and
  • Ability to learn and demonstrate procedures used in operating computer aided dispatch and 911
  • Ability to work under pressure, exercise good judgment, and make sound decisions in emergency and life threatening situations often based on a limited amount of information.
  • Ability to read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, ).
  • Ability to learn and demonstrate compliance with policies and procedures of receiving and processing emergency
  • Ability to learn and demonstrate compliance with communication rules and regulations governing the operation of radio transmitting and receiving
  • Ability to learn and demonstrate compliance with standard radio broadcasting and dispatch procedures and
  • Ability to learn and demonstrate knowledge of the geographic features and streets within the areas
  • Ability to learn and demonstrate principles and procedures of record keeping including the maintenance and security of police communications
  • Ability to learn and demonstrate general law enforcement codes, practices, and methods.
  • Ability to effectively communicate with and elicit information from upset and irate citizens.
  • Ability to type accurately at a speed necessary for successful job
  • Ability to understand and follow oral and written
  • Ability to operate a computer terminal, teletype, and other office
  • Ability to operate a multi-channel radio with multiple frequencies and distinguish a variety of radio voice
  • Ability to communicate clearly and concisely both orally and in
  • Ability to work within deadlines in order to complete
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of
  • Ability to accept and apply constructive criticism and
  • Ability to memorize, retain, and accurately recall information and
  • Ability to multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate
  • Must be able to perform detailed work with a high degree of accuracy, at times during stressful
  • Must be able to hear and understand verbal communications (person-to-person, radio, or telephone) in order to react quickly and effectively in emergency
  • Must be able to verbally communicate in a clear and concise manner in order to be easily understood in person-to-person, radio, and telephone
  • Experience with word processing software such as Microsoft Word, multi-line telephone systems, and transcription
  • Communicate effectively and cooperatively with other employees and the public. Additional Requirements:
  • Some positions may require the use of personal of Town vehicles on Town business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license, and have an acceptable driving record. Use of a personal vehicle for Town business will be prohibited if the employee is not authorized town vehicle or if the employee does not have personal insurance
  • Some positions may require the performance of other essential and marginal functions depending upon work location, assignment, or

TOOLS AND EQUIPMENT USED

Phone, switchboard, base radio, telephone, fax machine, pager, copy machine, calculator, typewriter, transcribing machine, TDD telephone, and personal computer.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position  if the work is similar, related or a logical assignment to the position.

This position is required to sit 97-98%  of  the  time  and  be  mobile  up  to  2-3%  of  the  work time. Accommodations can be made for standing. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this  job  include  close  vision,  distance  vision, and, color vision and ability to adjust focus. While performing the duties of the job, the employee is constantly required to talk, hear, and use hands to finger.  The  employee  is  frequently required to reach and handle equipment with hands and arms. The position requires repetitive movements in office related activities such as typing, sitting and, talking in person and   via telephone.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works indoors 100% of the time; working closely with others in a team environment and sometimes working alone. The noise level is the work environment is usually moderately quiet. Working rotating shift work, nights weekends and holidays are required.

MENTAL ACTIVITIES

Reasoning: Ability to apply common sense understanding to carry out assigned duties. Ability to reason with a diversity of cultures and individuals and difficult conditions and often strong and vocal viewpoints.

Logic: Ability to perform basic skills, including organizational and process management.

Language/Communication: Demonstrable ability to communicate clearly and concisely orally and in writing.

All job descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been included. Requirements, skills and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which may pose undue hardships on the organization.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the need of the employer and requirements of the job change.



Requirements


POSITION:  PUBLIC SAFETY TELECOMMUNICATOR TRAINEE

The fundamental reason this classification exists is to perform the full scope of duties of a Public Safety Telecommunicator through a structured on the job training program tailored to each individual's experience or lack of in the areas of answering 911 calls, dispatching fire and emergency medical services, or dispatching police services. Incumbents are trained according to Payson Police or Fire Department policies and operating procedures. Duties include: receiving calls from the public; evaluating the calls for proper action; and initiating Police or Fire response by obtaining information required for dispatching field units. An employee in this class learns to dispatch messages and calls by voice and computer to police or fire units and to maintain radio contact with mobile units.

GENERAL PURPOSE

This position performs a variety of complex duties involved in the receipt and dispatching of emergency and non-emergency calls for law enforcement, fire, medical, animal control, and other emergency assistance. Work requires the use of a computer, typewriter and other communication appliances including telephone and radio broadcast equipment. Receive general supervision from the Public Safety Telecommunications Manager or designee. This is the first of five classifications.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive emergency and non-emergency service calls from the public requesting law enforcement, fire, medical, or other emergency
  • Determines nature and location of the emergency; determines priority and dispatches emergency units as necessary and in accordance with established
  • Read and interpret maps using computer aided dispatching, maps, GIS and atlas’s to assist the public and police/fire personnel. Interprets telephone or radio call locations to provide timely
  • Assist irate or upset citizens involved in crisis
  • Maintain contact with all units in assignment; maintain status and location of law enforcement and fire field units via the computer; maintain daily bulletin on field calls and units
  • Enter, update, and retrieve information form teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other
  • Use telecommunications system to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire/EMS, and public service
  • Receive, respond to, and document requests for warrants and motor vehicle printouts; verify and file warrants; and document vehicle impound
  • Perform a variety of record keeping, filing, indexing, and other general clerical
  • Input and retrieve a variety of public safety information using a computer
  • Maintain a variety of logs relating to public safety activities including arrest files, master case records, and tow company
  • Answer telephone and provide information to the public in person or by
  • Test and inspect equipment as required; arrange for
  • Perform detention duties as required; assist sworn officers in searching and transporting of prisoners
  • Maintain warrant and order of protection files; complete monthly
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

PERIPHERAL DUTIES

  • Performs other duties, which may be assigned from time to

MINIMUM QUALIFICATIONS

  • Must pass an extensive history screening process as required by Arizona Criminal Justice Information
  • Must be able to pass a thorough background investigation as stated in department policy, and must never have been convicted of a
  • Must pass a hearing and physical
  • Ability to type 40 wpm with an accuracy rate of at least 90%.
  • Successful applicants must live within a thirty (30) minute response time, or be willing to relocate within a period of one (1) year from date of

Education and Experience:

  • Graduation from high school or GED equivalent, supplemented by training in modern office procedures, methods, and computer
  • Experience with word processing software such as Microsoft Word, multi-line telephone systems, and transcription
  • Experience in general clerical/office duties such as filing, copying, telephone, typing or
  • Experience working with the
  • Some experience operating a radio, computer equipment, or other communication equipment is highly
  • Any equivalent combination of education and

Certifications & Licenses:

  • Possession of, or must be able to obtain within six (6) months, a Terminal Operator’s Certification issued by
  • Must maintain certifications throughout the course of
  • Must obtain future certifications as required by governing authorities including the Town of

Knowledge, Skills and Abilities:

  • Knowledge of office procedures, methods and computer
  • Knowledge of English usage, spelling, punctuation, and
  • Ability to learn and demonstrate procedures used in operating computer aided dispatch and 911
  • Ability to work under pressure, exercise good judgment, and make sound decisions in emergency and life threatening situations often based on a limited amount of information.
  • Ability to read, understand and interpret moderately difficult to complex written information (e.g., policies, procedures, rules, regulations, statutes, ).
  • Ability to learn and demonstrate compliance with policies and procedures of receiving and processing emergency
  • Ability to learn and demonstrate compliance with standard radio broadcasting and dispatch procedures and
  • Ability to learn and demonstrate knowledge of the geographic features and streets within the areas
  • Ability to learn and demonstrate principles and procedures of record keeping including the maintenance and security of police communications
  • Ability to learn and demonstrate general law enforcement codes, practices, and methods.
  • Ability to effectively communicate with and elicit information from upset and irate citizens.
  • Ability to type accurately at a speed necessary for successful job
  • Ability to understand and follow oral and written
  • Ability to operate a computer terminal, teletype, and other office
  • Ability to operate a multi-channel radio with multiple frequencies and distinguish a variety of radio voice
  • Ability to communicate clearly and concisely both orally and in
  • Ability to work within deadlines in order to complete
  • Ability to establish, develop, and maintain cooperative working relationships with those contacted in the course of
  • Ability to accept and apply constructive criticism and
  • Ability to memorize, retain, and accurately recall information and
  • Ability to multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate
  • Must be able to hear and understand verbal communications (person-to-person, radio, or telephone) in order to react quickly and effectively in emergency
  • Must be able to verbally communicate in a clear and concise manner in order to be easily understood in person-to-person, radio, and telephone
  • Must be able to perform detailed work with a high degree of accuracy, at times during stressful
  • Must be willing to work irregular hours such as holidays, nights, and
  • Communicate effectively and cooperatively with other employees and the

Additional Requirements:

  • Some positions may require the use of personal of Town vehicles on Town business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license, and have an acceptable driving record. Use of a personal vehicle for Town business will be prohibited if the employee is not authorized town vehicle or if the employee does not have personal insurance
  • Some positions may require the performance of other essential and marginal functions depending upon work location, assignment, or shift.

TOOLS AND EQUIPMENT USED

Phone, switchboard, base radio, telephone, fax machine, pager, copy machine, calculator, typewriter, transcribing machine, TDD telephone, and personal computer.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position  if the work is similar, related or a logical assignment to the position.

This position is required to sit majority of the time and be mobile up to 2-3% of the work time. Accommodations can be made for standing. The employee may occasionally lift and/or move up to

10 pounds. Specific vision abilities required by this job include close vision, distance vision, and, color vision and ability to adjust focus. While performing the duties of the job, the employee           is constantly required to talk, hear, and use hands to  finger.  The  employee  is  frequently  required to reach and handle equipment with hands and arms. The position requires repetitive movements in office related activities such as typing, sitting and, talking in person and via telephone.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job,  the  employee  works  indoors  100%  of  the  time;  working  closely with others in a team environment and sometimes working alone.  The noise   level is the work environment is usually moderately quiet. Working rotating shift work, nights weekends and holidays are required.

MENTAL ACTIVITIES

Reasoning: Ability to apply common sense understanding to carry out assigned duties. Ability to reason with a diversity of cultures and individuals and difficult conditions and often strong and vocal viewpoints.

Logic: Ability to perform basic skills, including organizational and process management.

Language/Communication: Demonstrable ability to communicate clearly and concisely orally and in writing.

Job Information

  • Job ID: 63386125
  • Location:
    Payson, Arizona, United States
  • Position Title: https://www.paysonaz.gov/Departments/hr/employment.html
  • Company Name For Job: Town of Payson
  • Job Function: Telecommunicator / Dispatcher
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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