Description

Position summary:

The Human Resources (HR) Generalist will be part of a team responsible for the leadership of the CMS CCO Programs and workforce at the Chester, VA facility and is responsible for day-to-day HR support.  This role assists with employee onboarding, benefits administration and enrollment, compliance tracking, employee relations and administrative HR functions.  The HR Generalist works closely with the HR Manager and HR Recruiter to ensure a seamless employee experience from offer through steady-state employment, with particular focus on SCA compliance, training completion tracking, and documentations accuracy.

Job duties include the following: (Other duties may be assigned.)

• Process new hire onboarding documentation including offer letters, I-9 forms, E-verify submissions, and NDA execution.
• Administer benefits enrollment for new and existing employees; track H&W benefit elections and coordinate with Finance Manager for monthly reconciliation.
• Maintain employee records in CTI’s HRIS; ensure all files are current, accurate, and audit-ready.
• Track all training completion requirements, including HIPAA, security awareness, e-Learning, and CUP training.  Notify employees monthly of outstanding items.
• Submit training completion records to the QA/Training Manager and maintain copies in the HRIS.
• Assist with background investigation administration.  Monitor status of pending checks and flag delays to HR manager.
• Support employee relations activities including facilitating first-step meetings, documentating counseling and escalating concerns to HR Manager.
• Assist in administering CTI’s Employee Incentive Plan.  Track eligibility and coordinate payout documentation with Finance Manager.
• Provide HR policy guidance to Supervisor and Operations Manager on routine employee matters.
• Maintain accurate headcount records and provide updates to the Site Manager for weekly Staffing Count reports.
• Coordinate employee offboarding.  Ensure return of access credentials and system access deactivation.
• Support HR Manager on SCA compliance activities including wage determination mapping and annual benchmarking.
• Attend and actively participate in all required meetings and updates.
• Attendance and punctuality are essential functions of this position. 
   

Skills:

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Instructing - Teaching others how to do something.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Time Management - Managing one's own time.
 

Attributes:

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Speech Clarity - The ability to speak clearly so others can understand you.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action.

Requirements

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily sedentary.
Available for work from 0700 to 1900
 

Education and Experience:

• Bachelor’s degree in Human Resources or Business Administration preferred, or equivalent work experience in related field. PHR or SPHR a plus.
• 2 year’s experience in HR, preferably in a high-volume staffing environment or federal government contracting environment.  Call center or contract center experience a plus.
• Familiarity with HR Compliance in a Service Contract Act (SCA)/Service Contract Labor Standards and H&W compliance strongly preferred.
• Experience with E-Verify and federal employment eligibility verification processes.
• Experience in employee relations and performance improvements and coaching.  Within high volume, high staffing environments a plus.
• Experience with HRIS and LMS platforms.  Experience maintaining compliance tracking and audit-ready employee records.
• Strong knowledge of federal employment law, EEO requirements, and government contractor HR obligations.
• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to make independent decisions and proactively solve problems as required.
• Must be organized and have strong time management skills.
• Must have PC skills (Microsoft Office).
• Basic math skills required.  
• Ability to interact with all levels of management and staff.
• Strong organizational skills and attention to detail.  Ability to manage multiple priorities in a fast-paced environment.
• May be required to work holidays.
• Ability to pass a federal and local criminal background investigation.