Description

Responsibilities:

• Support Sales/Revenue Maximization: Provides administrative and general support to the sales team in a variety of activities including acts as secondary contact for group blocks; books and manages groups as needed; books individual reservations and qualifies for more business.
• Guest Service: Support client satisfaction by ensuring catering service standards are met and clients' needs are responded to in a timely manner. Ensures effective communication of client needs from catering to appropriate operational departments. Resolves clients' complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
• Technical Acumen: Responsible for utilizing sales and catering tools/systems. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence.
• Safety/Risk Management: Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.
• Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning.

Qualifications:

• Education: High school diploma or GED required.
• Experience/Knowledge/Skills/Abilities: Basic Microsoft Office experience required. Delphi experience desired.
• Must be detail oriented, have ability to communicate well with, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

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