Description

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.

*Position Starts Immediately
*This is not a remote position: this is an In Person call center in Hartford, CT.

HOURS & COMPENSATION
* Available shift: 12:30pm-7:30pm OR 530am-1230PM
* Monday through Friday
* Mandatory Overtime
* $17.50/hr

REQUIREMENTS
* Must have at least one(1) year of experience in a call center
* Computer skills with a proficiency in Microsoft Word, Excel, and Outlook
* Ability to work in a heavy call volume environment
* Demonstrated customer service excellence over the phone, in-person, and through email
* Ability to remain calm and effective in a fast-paced environment

SUMMARY OF RESPONSIBILITIES
* Provide parents, schools, and transportation providers with transportation needs.
* Process transportation change requests
* Process transportation complaints from parents and school
* Work as a liaison between parents, schools, and transportation providers
* Resolve issues to ensure safe and timely transportation
* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop
* Assist the director and manager of transportation as needed
* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.